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FAQ

We know shopping online is no easy feat when it comes to all the little things that happen in between you choosing a product that you like and actually receiving it, but we are here to help with whatever we can and we hope to make your shopping experience a pleasant one.

Below we have answered a few questions, but feel free to contact us at info@thenudistwear.com if you need further information.

Do you ship worldwide?

Yes, we ship worldwide. If you have questions about shipping or shipping costs please e-mail us at info@thenudistwear.com and for our Shipping Policy, please continue reading here.

How long will it take for my order to arrive? 

All orders are shipped worldwide through FedEx Priority or DHL Express. The approximate delivery time of an order is  x-y business days. 

Unfortunately, we cannot ship to P.O Boxes as generally shipments require a signature on delivery, so please make sure to provide an address that will be attended during normal business hours as you will need to sign for your package.

All orders are processed weekdays Monday through Friday and are dispatched the following business day. Please advise of a phone number when ordering which you can be contacted at upon delivery.

Please understand that sometimes delays in shipping may occur for which The Nudist Swimwear is not responsible and cannot help in any way. 

 Can I change/edit my order?

 Once you place your order, we start processing it right away. If you receive an e-mail from us saying your order has been processed and a tracking number, it means the order is already on its way and nothing can be changed. If you haven't received news from us, it means we are still processing other orders but we will get to yours as soon as we can. In this time, if you have any alterations or changes, you can contact us on our contact page and we will do our best to advise/help. Please note that we have to charge an Order Alteration Fee due to handling fees. 

 

Am I liable for customs or duties on my order?

Some international shipments are subject to taxes or customs duties. Prior to placing your order please check with your local customs authority on any customs duties or taxes that are payable by you before you can receive your order – please keep in mind that regulations and guidelines differ by country. Customs duties or taxes are not payable by The Nudist Swimwear. 

What happens if i receive a faulty product?

We are very confident it is never going to happen. We hand check every product that leaves our warehouse to make sure it is in perfect shape and without any flaws. But in the unlikely case that it does happen, please reach out to our team and provide some photos so we can better asses the situation and help you as fast as we can! 

Can I return my order?

Yes, you can return your order and receive a full refund (without shipping charges for both sending and returning the order), with the condition that goods are unworn and in original condition. All returns are subject to our Returns Policy which you can read more about here

What happens ifI took off the tags/ hygienic pad or altered the swimwear in any way?

The Nudist Swimwear reserves the right to deny a refund on returned merchandise if the product(s) have been worn, soiled, laundered or altered in any way. 

What happens ifI am not there to receive the package or refuse the package?

If a package is refused or a wrong address is given, the shipping company will return the package to our warehouse and we will refund you the price of the product(s), without the round trip shipping cost.

What payment methods do you accept?

We accept payment via PayPal, Apple pay, Google Pay, Visa and Mastercard credit or debit cards and Amex.

How do I track my order?

We will provide a tracking number once your order has been shipped and you will find it in your e-mail. If a shipment has been sent but is not received, you must contact the shipping company. We will do our best to assist you through it. 

What should I do to take care of my swimwear?

Even though the fabrics we use are high quality and very durable, there are some things you can do to prolong the life of your bikini. Hand wash with warm water and mild soap to remove chlorine, oil, sunscreen or salt from the garment. Do not use fabric softeners. Do not wring, soak or bleach. Do not tumble dry, iron or dry clean. Let the garment drip dry in the shade. Do not leave rolled up wet. For more details, please check our Bikini Care page .

Where can I contact you if I have questions?

For further questions and inquiries please contact us at info@thenudistwear.com